8 CX Trends for 2015 (The Year of the Employee)
Experience Matters
JANUARY 6, 2015
It’s once again the time of year for me to publish my CX trends. In my post last year, I named 2014 “ The Year of Empathy.” We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. With this post, I’m declaring 2015 “ The Year of the Employee.”.
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