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Remove 2015 Remove CEM Remove Customer Voice Related Topics
Voice of Customer NPS Customer Centricity Customer Journey Mapping Roadmap Innovation Customer Experience Management Net Promoter Score Consumers Feedback More Related Topics >
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Voice of the Customer – Gain Valuable Insights From Customer Feedback

Retently

AUGUST 9, 2018

The company even went as far as giving up on the 6-speed manual transmission the brand’s sports cars were well-known for and introducing big cup holders – all because Voice of the Customer data revealed that’s what their clients wanted. By 2015, Cayenne sales generated around half of the Porsche’s total profit.

Feedback 104
Feedback Insights CEM Net Promoter Score 104
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Governance in Customer Journey Mapping

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare.

Customer Journey Mapping 40
Customer Journey Mapping Government Customer Journey CEM 40
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