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29 Customer Service Training and Coaching Tips

Stella Connect

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people.