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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

“It’s every contact the customer has with your people, your product, and the way it is delivered. According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Social Media You might be wondering why social media is on the list.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

It’s every contact the customer has with your people, your product and the way it is delivered. According to Temkin Experience Ratings (2017) , there are four key competencies businesses must sustain to achieve long-lasting customer experience success. social media You might be wondering why social media is on the list.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

It’s every contact the customer has with your people, your product and the way it is delivered. According to Temkin Experience Ratings (2017) , there are four key competencies businesses must sustain to achieve long-lasting customer experience success. social media You might be wondering why social media is on the list.