Are you Underestimating the Importance of a Customer Service Experience Improvement Plan?
Bold360
AUGUST 24, 2017
If you’re looking to improve your customer experience in 2017, you’re not alone. In fact, in the 2017 Digital Trends Survey, completed by Adobe and eConsultancy, CX ranked as the highest priority for 63% of marketers. CX is so much more than customer service. Virtual Agents. Looking Behind the Scenes.
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