Remove 2022 Remove Customer Journey Remove E-support Remove Online Experience
article thumbnail

How Black Friday Success Hinges on Memorable Online Experiences

CSM Magazine

billion in 2022 – a 2.3% Impeccable digital experiences are vital For traditional high street retailers, the digital domain has often been a turbulent sea. The behemoths of e-commerce, with their vast product ranges, aggressive pricing, and rapid delivery promises have, in many cases, outmanoeuvred them.

article thumbnail

Stop alienating customers with inconsistent e-commerce experiences

Maru Group

By Maria Melioumi, Marketing Writer, Maru/Matchbox | June 2, 2022. Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. Based on this experience, Olga’s enthusiasm for the purchase was unsurprisingly diminished. It’s not enough to offer online ordering.