Remove 2022 Remove Effort Score Remove Exceptional Customer Service Remove Travel
article thumbnail

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Surveys to take Customer Effort Score (CES) When to take After they interact with your website, live chat support, or other information resources. Gather feedback to understand customers’ expectations regarding personalized offers, rewards, customer service, and post-purchase support.

Retail 52
article thumbnail

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Surveys to take Customer Effort Score (CES) When to take After they interact with your website, live chat support, or other information resources. Gather feedback to understand customers’ expectations regarding personalized offers, rewards, customer service, and post-purchase support.

Retail 52