SurveySensum

JULY 13, 2023

Surveys to take Customer Effort Score (CES) When to take After they interact with your website, live chat support, or other information resources. Gather feedback to understand customers’ expectations regarding personalized offers, rewards, customer service, and post-purchase support.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Surveys to take Customer Effort Score (CES) When to take After they interact with your website, live chat support, or other information resources. Gather feedback to understand customers’ expectations regarding personalized offers, rewards, customer service, and post-purchase support.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Lumoa

APRIL 24, 2018

I'm also concerned about a) it's a poor diagnostic, b) it turns a customer's story into a number, and c) that the arguments for Customer Effort Score also have merit. Sue Duris Customer Experience and Digital Marketing Consultant. My answer would be depending on their objectives, industry, products and services.

NPS 135

NPS Net Promoter Score Metrics Effort Score 135