The Definitive Guide to Creating a Standout Customer Experience Strategy Template
Lumoa
SEPTEMBER 11, 2023
Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Customer experience wasn’t always given this much importance.
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