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The Future of Customer Service: AI and Human Collaboration

Playvox

FEBRUARY 29, 2024

Bots have enabled sales and marketing teams to let potential customers learn about a company’s business or service without having to directly interact with a live person. By providing material that relates to information that a prospect has downloaded in the past, a bot can help further the customer buying cycle.

Customer Service 79
Customer Service Contact Center 2026 Call Center 79
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How the Metaverse Will Transform Customer Experience??

SmartKarrot

APRIL 28, 2022

Customer Experience in Metaverse. As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. Metaverse is a terrific opportunity to create meaningful, personalized customer experiences. An out-of-the-box experience can be given to customers with unique designs.

Customer Experience 11
Customer Experience 2026 Touchpoint Customer Journey 11
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