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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Having a quantifiable, tangible representation of their efforts will motivate your team to do better. billion in 2026, it’s clear that investing in a customer experience solution like Lumoa is worthwhile.

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Having a quantifiable, tangible representation of their efforts will motivate your team to do better. billion in 2026, it’s clear that investing in a customer experience solution like Lumoa is worthwhile.