What the Top 5 Call Center Service Provider Reveals About the Upside of Offshore Outsourcing?
Magellan Solutions
JUNE 5, 2021
You need to pay extra if you want to update your agents into an integrated customer relationship management (CRM). Meaning you will definitely pay more unless you control your average handling time (AHT). But, controlling your AHT will result in a horrible customer service experience. per minute.
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