SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on SaleMove Blog. SUPER SMART.

2028 44

2028 Customer Service Call Center Social Media 44

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on Glia Blog. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

BlueOcean

SEPTEMBER 27, 2021

34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. This article looks into where those priorities are, particularly as customer behavior have been permanently shifted by the pandemic. billion to $27.12

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177

BirdEye

JANUARY 16, 2024

Seamlessly connecting CRM systems with other business tools and platforms offers many benefits that collectively contribute to business growth and brand salience. Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates.

Management 59

Management Social Media 2028 Customer Relationships 59

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. About the Author.

Communication 58

Communication Customer Experience 2028 Social Media 58