SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.

2028 40

2028 Customer Service Call Center Social Media 40

BirdEye

JANUARY 16, 2024

This integration is vital for businesses looking to manage customer data more effectively, connect various business functions, and enhance overall management efficiency. Seamlessly connecting CRM systems with other business tools and platforms offers many benefits that collectively contribute to business growth and brand salience.

Management 57

Management Social Media 2028 Customer Relationships 57

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. About the Author.

Communication 58

Communication Customer Experience 2028 Social Media 58