Meet The Customer Service Rep Of The Year—in 2028
SaleMove
DECEMBER 17, 2018
At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. SUPER SMART. FULLY INVESTED.
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