InMoment XI
OCTOBER 21, 2021
Recently, a client asked me what we at InMoment thought defines a “customer interaction,” as there had been some debate on the subject within his team. Quickly, we were asking ourselves not only about the characteristics of an interaction, but beyond that, what falls under the larger umbrella of customer experience?
Topdown
JUNE 13, 2022
Not only within a company, but this also is reflected in the way an organization communicates and interacts with their consumers and customers. As such, interactive communications have become a major player in the world of business communications. Communication truly lays the foundation for any relationship.
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ChurnZero
APRIL 18, 2024
Ask yourself what was working well in the before-times, when high-touch, low-tech, analog interactions ruled, and make sure to leave room for those tried and tested tactics amidst the new, digital landscape. The post Digital customer engagement: how to balance one-to-one and digital interaction appeared first on ChurnZero.
Interactions
MAY 6, 2024
They want to see the value for their customers and employees, and the impact on their business. This is where Interactions has consistently excelled. Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
What are ways leaders engage with team members so the team members better engage with your customers and prospective customers? In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement.
Magellan Solutions
SEPTEMBER 14, 2023
Are you looking for ways to keep your customers engaged with your business? 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. In today’s business environment, customer engagement plays a role in achieving success.
C3Centricity
DECEMBER 5, 2023
Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This post discusses how to use AI to enhance customer experience with another AI, authentic interactions. Embracing Emotional Intelligence (EI) is crucial for AI.
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