2028 Call Center Customer Engagement Interaction 
SaleMove
DECEMBER 17, 2018
By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? SUPER SMART. FULLY INVESTED.
SaleMove
DECEMBER 17, 2018
By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? SUPER SMART. FULLY INVESTED.
SaleMove
DECEMBER 17, 2018
By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? SUPER SMART. FULLY INVESTED.
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