SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? That number might seem low, but it represents a 400% % increase from 2017.

2028 44

2028 Customer Service Call Center Social Media 44

SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? That number might seem low, but it represents a 400% % increase from 2017.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? That number might seem low, but it represents a 400% % increase from 2017.

2028 40

2028 Customer Service Call Center Social Media 40