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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? That number might seem low, but it represents a 400% % increase from 2017.

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article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? That number might seem low, but it represents a 400% % increase from 2017.

2028 40
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article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? That number might seem low, but it represents a 400% % increase from 2017.

2028 40
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How Telemarketing Philippines Helps 3D Technology Market Reach New Heights

Magellan Solutions

It turns out telemarketing call center Philippines is essential for the growth of 3D technology, even helping it reach new heights of success. But in reality, most call centers or outbound telemarketing providers take a step-by-step approach that leads to continuous improvement in later stages. Telemarketing.

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15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023

Magellan Solutions

Modern platforms have made it simpler for customers to interact with businesses and provide their services, particularly in relation to short-term contracts and freelance jobs. The distinction between B2C and B2B marketing is growing hazier, and by 2028, the worldwide B2B ecommerce market is anticipated to be worth $256 trillion.