2028 Customer Engagement Customer Experience Management Technology 
BlueOcean
SEPTEMBER 27, 2021
Where Are Businesses Spending Money on Customer Experience? 34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Read more > The Growing Value of the Customer Experience Market.
BirdEye
JANUARY 16, 2024
Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Helps track and measure customer satisfaction scores.
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