SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.

2028 44

2028 Customer Service Call Center Social Media 44

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

BlueOcean

SEPTEMBER 27, 2021

Where Are Businesses Spending Money on Customer Experience? 34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Read more > The Growing Value of the Customer Experience Market. billion to $27.12

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177

BirdEye

JANUARY 16, 2024

Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Helps track and measure customer satisfaction scores.

Management 59

Management Social Media 2028 Customer Relationships 59

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.

Communication 58

Communication Customer Experience 2028 Social Media 58