Braze
OCTOBER 18, 2023
To help brands dig deeper into what's possible for customer engagement with the right technology at their fingertips, Braze brought together more than 70 speakers—including thought leaders, senior executives, innovative marketers, and customer engagement subject matter experts—at our annual Forge…
Zonka Feedback
MAY 22, 2023
Blockchain continues to thrive as a new and revolutionary technology that is helping to usher in the digital transformation of businesses. By leveraging its immutable, secure ledger system, blockchain can be used to create trust between customers and companies.
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C3Centricity
MARCH 12, 2024
The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.
Optimove
JUNE 22, 2023
Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. How to apply 2023 technology trends to your company's current demands. Employee/employer relationship insights to increase engagement.
InMoment XI
JANUARY 4, 2023
The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.
Experience Investigators by 360Connext
MARCH 31, 2015
Location-based apps were another year’s IT technology. The technology itself becomes secondary to the purpose. New ways to gather data and offer personalized experiences should add up to better customer experiences and smarter marketing. But what’s really right for your customers? SXSW 2015 was no exception.
Speaker: Brian Morin & Helena Chen from SmartAction
Go-live is just the beginning: Best practices to optimize customer engagement. Not all technology is created equal: ASR, NLP, NLU and what it all means. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. The importance of conversation design expertise & artistry.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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