BirdEye

JANUARY 16, 2024

CRM integration allows harnessing the power of AI & automation by linking your CRM software – the hub of customer information and interactions – with other tools like email systems, social media platforms, enterprise resource planning (ERP) systems, and marketing automation tools.

Management 57

Management Social Media 2028 Customer Relationships 57

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. About the Author.

Communication 58

Communication Customer Experience 2028 Social Media 58

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? billion by 2028.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52