The Importance of Mobile Customer Experience in 2023
SurveySensum
NOVEMBER 7, 2023
billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. According to Google , 52% of users said that a bad mobile experience made them less likely to engage with a company. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support.
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