Beyond Service: 14 Strategies to Improve Customer Satisfaction
SurveySensum
FEBRUARY 20, 2024
Training and Empowering Agents : Invest in training programs that focus not only on technical skills but also on empathy, active listening, and problem-solving. Omnichannel Support Options : Provide support through multiple channels such as phone, email, live chat, and social media to meet customers where they are.
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