Average Handle Time Brand Values Effort Score Net Promoter Score 
TechSee
MARCH 4, 2024
Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience. However, when reporting the NPS impact of your Generative AI investments, be sure to note the brand value inherent in the NPS metric.
delighted
SEPTEMBER 20, 2019
Not only do reps feel like the time they spend helping customers with specific issues is more valuable, they also see their role for what it really is — an extremely important component of customer experience and added brand value. Hold times reduce. Let’s start with a Customer Effort Score (CES) survey.
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