This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Average Handle Time Remove Contact Center Remove Effort Score Remove Return on Investment
article thumbnail

How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help

Pointillist

MARCH 1, 2019

Contact centers today have data to determine the aggregate customer movement but not the insight into customer journeys across channels. As contact centers make a concerted push towards self-service, discovering cross-channel journeys becomes even more important.

Call Center 75
Call Center Effort Score Customer Satisfaction Customer Journey 75
article thumbnail

How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help

Pointillist

MARCH 1, 2019

Contact centers today have data to determine the aggregate customer movement but not the insight into customer journeys across channels. As contact centers make a concerted push towards self-service, discovering cross-channel journeys becomes even more important.

Call Center 40
Call Center Effort Score Customer Satisfaction Customer Journey 40
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 40,000+ Insiders by signing up for our newsletter

About
About
Editions
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024