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Remove Average Handle Time Remove Customer Care Remove Customer Service Strategies Remove Omnichannel
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Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations

Playvox

MAY 4, 2023

Customers today have higher expectations than ever before. Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. Is your contact center omnichannel?

Contact Center 52
Contact Center Customer Expectations Omnichannel Average Handle Time 52
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5 digital customer service skills your agents need to be successful

Qualtrics

NOVEMBER 20, 2020

Self service help centers — Sometimes good customer service means helping customers help themselves with FAQ pages, help centers, and community forums. How to form a digital customer service strategy. What tools do my service reps need to be able to deliver good customer care on those channels?

Customer Service 26
Customer Service Social Media Average Handle Time Feedback 26
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