Remove Average Handle Time Remove Customer Experience Management Remove Return on Investment Remove Telecommunications
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Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

So I interviewed for both and I got offers for both and I decided that it was going to be 1-800-GOT-JUNK largely because they were doing this already culture engagement experience. Even before anybody even said the words, customer experience management, they were leveraging that to grow their company.