Customer Experience Keynote Speaker: Customer Service vs Customer Experience
Michel Falcon Experience
FEBRUARY 11, 2019
But, um, I, truth be told, I actually had one of the largest average handle times in the call center and I swear I, I pinpoint it to that I wasn’t going to be a call center guy forever. We May, uh, just last quarter, at the end of last year we said, you know what, our survey response rates for net promoter score is down.
60 
Let's personalize your content