46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software
Bold360
DECEMBER 1, 2016
Webb is a certified management consultant who works with the top brands in the world. “When companies purchase customer experience software, one of the biggest mistakes they make is believing that…” They’ll be able to install it and it’ll work straight away. In fact, sometimes it can seem. Anna Morrish.
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