Remove Brand Values Remove Customer Experience Professionals Remove Customer Insights Remove Effort Score
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11 Customer Experience Trends for 2016 (The Year of Emotion)

Experience Matters

We agree and believe that customer experience is a reflection an organization’s culture and operating processes. Effort Metric Expanding. Every interaction has three components: Success, Effort, and Emotion. We expect this trend to intensify, and for effort to become a more mainstream topic next year.

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