How Operations Play a Role in Transforming CX with John Timmerman
Kustomer
FEBRUARY 18, 2021
He found ways to improve areas such as the arrival and the departure that further structured the relationship between the organization and the customer. Not only does this tactic work for hotels such as Ritz-Carlton, it is also applicable to all businesses that serve customers. So I was a hotel worker. No, I love that.
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