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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Empower agents to make decisions and take initiative in resolving customer issues promptly.

article thumbnail

Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Empower agents to make decisions and take initiative in resolving customer issues promptly.