Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

SurveySensum

FEBRUARY 20, 2024

Empower agents to make decisions and take initiative in resolving customer issues promptly. Omnichannel Support Options : Provide support through multiple channels such as phone, email, live chat, and social media to meet customers where they are. Your customers – and your bottom line – will thank you for it.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Empower agents to make decisions and take initiative in resolving customer issues promptly. Omnichannel Support Options : Provide support through multiple channels such as phone, email, live chat, and social media to meet customers where they are. Your customers – and your bottom line – will thank you for it.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Eptica

MAY 17, 2017

Eptica: How has Eptica helped you transform your digital/omnichannel customer experience? Anne-Sophie Pouyau: Eptica supports us in four key ways: Our customer service representatives (agents) are more productive, as they are able to answer queries faster and more consistently through the solution and the centralized knowledgebase.

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51