Eptica

MAY 17, 2017

As well as Net Promoter Score (NPS) , we measure the ecommerce intervention rate – i.e. the percentage of orders requiring customer service involvement. Eptica: How has Eptica helped you transform your digital/omnichannel customer experience? In terms of emotion, we’ve learnt that it is virtuous circle.

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52