TechSee

MARCH 4, 2024

When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.

ROI 109

ROI Financial Net Promoter Score NPS 109

TechSee

MARCH 4, 2024

When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.

ROI 109

ROI Financial Net Promoter Score NPS 109

Eptica

MAY 17, 2017

As well as Net Promoter Score (NPS) , we measure the ecommerce intervention rate – i.e. the percentage of orders requiring customer service involvement. Eptica: How has Eptica helped you transform your digital/omnichannel customer experience? In terms of emotion, we’ve learnt that it is virtuous circle.

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Stella Connect

SEPTEMBER 22, 2017

Chatbots and self-service tools can’t solve complex problems, and they couldn’t care less—the two primary reasons travelers reach out to customer service representatives. When it comes to measuring customer sentiment, NPS® and traditional customer satisfaction surveys can give you an overall temperature reading.

Travel 40

Travel 2018 Customer Service Contact Center 40

SurveySparrow

MARCH 12, 2019

The next day you get a call from their customer service representative asking you about the issue you faced. Here is how closing the feedback loop increases your brand value: 1. Increases brand loyalty. These are benchmarks that you can use to satisfy your customers as well as fasten the response rates.

Feedback 75

Feedback Touchpoint Brands Customer Service Representative 75