Brands Call Recording Contact Center Lifetime Customer 
Avaya
JUNE 18, 2018
It used to be that a brand consisted of a logo and a visual or verbal impression. Today, there are many factors making up—and impacting—your brand. The most significant change is that the customer experience is now a key driver of your brand. Enhance Your Quality Assurance Program.
Kustomer
JANUARY 14, 2021
Understanding every aspect of each customer interaction can help companies better serve their audience by better adapting to their wants and needs. Reactive Vs. Proactive Customer Service. Next is evaluating how the brand should go about in creating and enforcing their customer service ideals. How are you, man?
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