Avaya

AUGUST 24, 2016

From Common’s standpoint, the minimal deployment costs and fast rollout—resulting in a quick return on investment—have made it easy to welcome Avaya Workforce Optimization Select into its business. Beyond that, the agent deployment was effortless and working with the team at Avaya has been an exceptional experience.

Call Recording 47

Call Recording Contact Center E-support Return on Investment 47

Talkdesk

MAY 3, 2017

They identify dissatisfied customers, successful sales agents, interested prospects, and upsell opportunities from call recordings. Each call is transcribed by VoiceBase’s highly accurate speech recognition engine allowing in depth analysis of such KPIs as sales leads or churn risk.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

NICE inContact

OCTOBER 17, 2019

When it comes to making contact center investments that will deliver significant return on investment for public sector agencies looking to improve the citizen experience – there are three categories that agency leaders should focus on: Understand the current state of your contact center? Call recording?

Contact Center 48

Contact Center Return on Investment E-support Government 48

Magellan Solutions

DECEMBER 10, 2019

The call center provider you choose will be the one to get in touch with your clients for all their questions, concerns, and other inquiries about your products or services. RingCentral – It transforms your desktop into a call controller with an array of features and options. Advantages of Customer Service Outsourcing.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. But how exactly will customer journey analytics work in a call center operation?

Call Center 75

Call Center Effort Score Customer Satisfaction Customer Journey 75

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. But how exactly will customer journey analytics work in a call center operation?

Call Center 40

Call Center Effort Score Customer Satisfaction Customer Journey 40