Bold360

APRIL 13, 2020

Uncertainty and anxiety have catalyzed a flood of customer questions and calls into service centers. Today’s stressed customers don’t want to wait in long queues or get stuck in automated systems that are overloaded and overwhelmed. Flip the coin over, and we see that employee experience is also suffering.

Call Center 69

Call Center Lifetime Customer NPS Interaction 69

Bold360

MARCH 26, 2020

Companies must mobilize a rapid response in communicating with employees and customers alike, doing so through digital tools and channels. The good news is, even at a time of physical distancing, your customers and employees still want to interact with you, but now they’re demanding that those interactions be different.

Engagement 66

Engagement Call Center Lifetime Customer Customer Engagement 66

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132