The Best Advice I’ve Ever Heard For Getting Customer Service Reps to Convey Empathy
Myra Golden
AUGUST 25, 2016
Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion. Achieving empathy in the customer experience is a bit like walking a tightrope.
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