InMoment XI

MAY 25, 2023

In this article, we’ll discuss what designing an effective customer experience looks like, what makes it different from user experience and customer service, why it matters, the elements of customer experience design, and how to design a great customer experience from start to finish.

Customer Experience Design 484

Customer Experience Design Customer Experience Competitive Advantage User Experience 484

Experience Investigators by 360Connext

NOVEMBER 2, 2021

Customer Service Blueprinting. Designing customer feedback strategies. Prioritizing improvements along the customer journey. Aligning the right Customer Success Manager or Customer Service Representative with the right customer. Let me know.

Customer Journey Mapping 375

Customer Journey Mapping Culture Customer Journey B2B 375

Myra Golden

AUGUST 25, 2016

Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion. Achieving empathy in the customer experience is a bit like walking a tightrope.

Customer Service 63

Customer Service Customer Service Representative Connections Customers 63

Myra Golden

AUGUST 25, 2016

Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion. Achieving empathy in the customer experience is a bit like walking a tightrope.

Customer Service 63

Customer Service Customer Service Representative Connections Customers 63

Myra Golden

OCTOBER 26, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. That’s why I’m here.”.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

OCTOBER 26, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. That’s why I’m here.”.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

AUGUST 27, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. That’s why I’m here.”.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69