Connections Customer Experience Customer Experience Design Customer Service Representative 
InMoment XI
MAY 25, 2023
The customer experience (CX) is crucial for any business that wants to succeed in today’s highly competitive market. Great customer experience doesn’t just happen as soon as you send out a survey; it needs to be planned and designed purposefully. What Is Customer Experience Design?
Experience Investigators by 360Connext
NOVEMBER 2, 2021
Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. What is a Customer Persona? We develop personas for specific activities around customer experience management. Customer Service Blueprinting.
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Myra Golden
AUGUST 25, 2016
Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion. Achieving empathy in the customer experience is a bit like walking a tightrope.
Myra Golden
AUGUST 25, 2016
Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion. Achieving empathy in the customer experience is a bit like walking a tightrope.
Myra Golden
MARCH 29, 2016
Taking out my shoes in preparation for tomorrow’s keynote got me thinking about the QVC customer experience. Not only am I QVC customer, I’m a fan. I’m a fan of their fantastic and profitable customer experience. Many of the QVC hosts engage and interact with customers over social media. Full disclosure.
Myra Golden
OCTOBER 26, 2016
Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. That’s why I’m here.”.
Myra Golden
OCTOBER 26, 2016
Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. That’s why I’m here.”.
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