Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. 4 steps to boost customer experience: 1. As a customer, I may walk into a branch, get some information, then actually call the call center [for an update] and the information is disjointed.

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. Mobile-first real-time communication tools Today’s customer service complexity is a pressing challenge for organizations.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

CSM Magazine

APRIL 28, 2021

Think of a “single pane of glass” where complete customer journeys are reflected, from the channels used, to previous purchases and past conversations. For example, traditional telecommunications companies are still struggling to throw off the shackles of their voice only heritage to transition to an omnichannel world.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59