Call Recording Contact Center Customer Engagement Lifetime Customer 
Kustomer
JANUARY 14, 2021
Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. Yeah, so I grew up in the outsource contact center space. So with that, Ed, thanks for joining. How are you, man? Yeah, thanks.
Avaya
JUNE 18, 2018
Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. A quality management program must have a consistent process of evaluating agent interactions with customers to help ensure a high-quality customer experience.
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