BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences. Who needs a business call forwarding service?

Customer Service 58

Customer Service Multi-Channel Call Recording Social Media 58

RapportBoost

OCTOBER 16, 2018

We’ve been looking at this category as part of the Interaction Analytics because conversations between people that made calls in their contact centers have become multi-channel and unstructured. Dan: The call recording leaders certainly took the leading role and some of the acquisitions that they made.

Multi-Channel 45

Multi-Channel 2011 Contact Center Call Recording 45

BirdEye

DECEMBER 26, 2023

Your business’s success critically depends on customer experience, and ensuring quality in customer interactions immensely boosts the experience. Studies suggest that 30% of business phone calls go unanswered. You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls.

Call Recording 110

Call Recording Communication Connections Multi-Channel 110

Pointillist

NOVEMBER 11, 2019

It is the only performance metric that “has an effect on almost every other meaningful statistic and measurement in the call center.” ” Today’s call centers must balance many priorities while maintaining an intense focus on customers. As McKinsey & Company explains : The contact center.

Call Center 74

Call Center Metrics Multi-Channel Banking 74

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . In fact, based on a survey commissioned by RightNow and conducted by Harris Interactive , 73% of consumers trust a brand that has friendly customer service representatives.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. Start with the Business Model. Ed Porter: (01:19).

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

NICE inContact

JULY 23, 2015

What is an Intelligent Contact Center? In any given contact center, of any size, you will find a multitude of solutions to manage forecasting, scheduling, IVR, ACD, call recording, quality management, performance management, etc. Single Multi-Channel Interface.

Contact Center 48

Contact Center Multi-Channel Social Media Call Recording 48