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Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. There are two types of Speech Analytics applications.

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How to Better Understand Your Customer With Ed Porter

Kustomer

Simply aligning the company with its beliefs and making sure that each department is on the same page when it comes to the customer service standard, is sure to bring about customer satisfaction. So with that, Ed, thanks for joining. How are you, man?