Talkdesk

MARCH 12, 2021

Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Built on a modern tech stack, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, cost savings and profitability. .

Contact Center 91

Contact Center Omnichannel Call Center Call Recording 91

CSM Magazine

JUNE 24, 2021

Modern unified WEM solutions capture every customer interaction while providing a comprehensive view of things that affect customer service – such as agent engagement levels or whether behind-the-scenes processes are holding them back. This helps categorise and prioritise all contacts for a swifter, smoother customer experience.

Connections 52

Connections Customer Connectedness Call Recording Omnichannel 52

CSM Magazine

APRIL 28, 2021

Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59