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Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. There are two types of Speech Analytics applications.

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How to Better Understand Your Customer With Ed Porter

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service. TRANSCRIPT.