Call Recording, Interaction and Lifetime Customer

Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

JUNE 18, 2018

The most significant change is that the customer experience is now a key driver of your brand. Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Leverage Data from Customer Interactions.

Contact Center

Contact Center 2018 Competitive Advantage Call Recording

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” Start with the Business Model. So with that, Ed, thanks for joining. How are you, man?

Multi-Channel

Multi-Channel Contact Center Customers Sales

CXDNA Update

Three Ways to Get More Value from Your Workforce Optimization Platform

How to Better Understand Your Customer With Ed Porter

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